Property 24/7 Limited, trading as Property 24/7, has been expelled from The Property Ombudsman (TPO) scheme for failing to pay an award of £500 made by the Ombudsman.
This means the agent can no longer legally trade until the outstanding award is paid.
Tenants made a complaint to TPO stating that Property24/7 had failed to register their deposit with a deposit protection scheme within 30 days.
They also added the estate agent did not communicate with the landlord over the tenants’ requirements for furnishings and pre-tenancy repairs and failed to respond to their communications.
According to the regulator, Property 24/7 “did not cooperate” with TPO’s review of the case, in that they did not provide their branch file. The Ombudsman supported all three elements of the case and made an award of £500.
The agent’s membership of TPO had ceased at the date of review but the events occurred during their period of TPO membership. The agent’s membership was then reinstated upon payment of renewal within the ‘grace period’
Gerry Fitzjohn, non-executive director and chairman of TPO’s finance committee, said: “As a member of TPO, agents are obliged to comply with awards made by the Ombudsman, which Property 24/7 has failed to do.
“Whilst the company’s website www.property-247.com no longer appears active, we want to make consumers aware in case they appear to start trading again. It is also a reminder to consumers to ensure they also use an agent which is a member of a redress scheme (The Property Ombudsman or The Property Redress Scheme) and holds Client Money Protection.”