Tenancy Deposit Scheme (TDS) has revealed a report indicates that landlords and agents are “still confused” by the tenant fees ban, which was introduced over five months ago.
The government-approved tenancy deposit protection provider points to the fact that to add to the complexity, those landlords and agents who operate across both England and Wales have two different sets of regulations to contend with.
To help explain the differences between the Tenant Fees Act 2019 in England and the Renting Homes (Fees Etc.) (Wales) Act 2019, which came into force in Wales in September, TDS, in conjunction with ARLA Propertymark, has published a new matrix for landlords and agents.
The matrix breaks both fees bans down into sections that cover holding deposits, security deposits, check-in/out fees, early termination, rent arrears and late payments, lost keys, breach of responsibilities, agreement amendments, and the contentious issue of pet deposits.
To coincide with the introduction of the tenant fees ban in Wales, TDS also opened a new office in Cardiff to offer “further on-the-ground support” to local landlords and letting agents.
Debbie Davies, who heads up communications at TDS, said: “We created the matrix to highlight the most important points of the legislation in a simple, visual way, to show how the two Acts differ in England and Wales.
“Having a physical presence in both England and Wales has put us in a unique position where we can see how the two markets have reacted to the legislation on both sides of the bridge – and the difficulties each has experienced surrounding the confused messages.”
David Cox, ARLA Propertymark chief executive, added: “The tenant fees ban is a complex piece of legislation made worse by virtue of the fact that the bans differ ever so slightly between England and Wales. This handy matrix helps agents operating in both countries to navigate the regulatory minefield and ensure they are complying with the right law.”