The Welsh Government has produced Coronavirus (Covid-19) guidance for property agents and landlords covering self-isolation, visiting a property, mental well-being, supporting tenants and business support.
The government said it is working closely with the Ministry of Housing, Communities and Local Government (MHCLG) to ensure that the specific implications for agents and landlords in the private sector in Wales are taken into consideration.
It has also issued guidance to local authorities outlining that enforcement in the private rented sector should be focused on emergency situations.
Key points from the guidance include:
- If property agents are self-isolating, then they should ensure that tenants are made aware of alternative arrangements to get in contact.
- For older or vulnerable tenants, agents should contact them by phone, email or text message to see how they are coping.
- If a tenant requires hospitalisation for COVID-19, the property should be thoroughly cleaned.
- Any non-urgent visits to properties should be postponed and this includes property viewings and non-urgent repairs and/or maintenance.
- Where urgent access is required to a property if agents must visit a property the Welsh Government recommends checking with the tenant to understand whether they are self-isolating and follow medical advice.
Arla Propertymark said: “Propertymark is in regular dialogue with the Welsh Government and is working with them to ensure they understand the impact that coronavirus is having on agents working in Wales and what measures need to be in place to support them.”